Our command center must not be mistaken for a call center. Our CCO (Command Center Operators) are made up of security managers that have extensive experience who are able to make decisions to resolve your needs instantly, without having to take a message to get back to you. We have the decision making ability and authority to provide you with an answer or a solution right away.
At Admiral Security Services, Inc. we understand the sense of urgency and are prepared to respond to any need you may have anywhere within our coverage area. CCO’s have the ability to dispatch a security officer within moments to your location, cancel a shift, relay special instructions, send a supervisor to respond, make a billing decision, negotiate a rate, provide a discount, or even credit time when needed. They have access to a system that displays security officer information on dynamic screens: monitored clock in/out, GPS tracking on company vehicles, traffic information and delays, real time ETA’s, and guard movements. CCO’s also have the ability to contact the local police department and communicate an emergency if necessary. Rest assured that you are not just provided a security officer, but a whole team that is ready to respond to your needs.
Our uniforms are law enforcement grade; built to withstand the toughest environments, while looking professional. We have different attire for any situation, such as Class A uniforms, blazers, Military BDUs, and suit and tie outfits. We can also provide traffic safety vests, cold and snowy weather uniforms, and rain suits if the weather permits. Equipment provided for duty belts range from flashlights, handcuffs, tasers, firearms, radios, various types of ear pieces, batons, zip ties, gloves, and pepper spray, as qualified training allows.
Admiral Security Services, Inc. owns and operates a fleet of commercial vehicles ranging from ex-police Crown Victoria’s, to 4×4 pickup trucks, fuel efficient patrol vehicles, 15 passenger transport vans, and even golf carts.
Admiral Security Services, Inc. uses state of the art hosting servers, professional services, cloud based platforms, live and fully automated dispatch, scheduling and billing software, biometric clock-ins, and VoIP telecommunications. In addition, we are a paperless company. All security officer related forms are submitted on tablets and iPads, which enable quick collection of information submitted to our server that can be reviewed by the command center and submitted for client reports. Having access to this up to date information online allows Admiral Security Services, Inc. to field information and produce answers immediately. It also provides efficiently seamless access to information and the ability to act immediately, submitting any relevant information to appropriate parties for resolution. This process helps us work more efficiently and provide better service to our customers.
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